About Us

Brown & Company Jewelers Guarantee

The Brown & Company Guarantee Includes:

REFUND AND EXCHANGE POLICY

JEWELRY, WATCHES & GIFTS

30 day refund or exchange if unused and unaltered/sized

SPECIAL ORDERS

No refunds or exchanges

WATCHES

No refunds or exchanges if watch has been sized and/or warranty is filled out, or without original box

ENGRAVED MERCHANDISE

No refund or exchange

FINAL SALE MERCHANDISE

No refund or exchange

ALL CLAIMS AND RETURNED MERCHANDISE
MUST BE ACCOMPANIED BY ITS SALES RECEIPT

GEM DISCLOSURE

Gems may have been treated by heating (generally), oiling or waxing (emeralds), diffusion (sapphires), or irradiation (blue topaz).

LAYAWAY POLICY

A down payment of at least %25 of the total price including tax is required on all layaways.

SHIPPING

Please note, shipping your purchase is a service that we provide. However, you must know because of delays and circumstances beyond our control we are unable to guarantee that your package will arrive on time. Also, if your package is lost we must go through the proper procedures with the shipping service before we can replace your item.

SPECIAL ORDERS

All special orders must be paid in full at time of order and is not refundable. Special order items may not be returned or exchanged.

LIFETIME CLEAN AND INSPECTION

Brown & Company will clean and inspect your purchase at no cost for the life of the purchase.

LIFETIME APPRAISALS

We will provide you with an appraisal at no cost for the life of the purchase.

COMPLIMENTARY SIZING

We will size your purchase one time at no cost regardless of when it was purchased. Please note that some items are not sizable.

DIAMOND WARRANTY

A diamond from Brown and Company Jewelers is a diamond you will enjoy and cherish for a lifetime. Our commitment is to provide you with quality, excellence, and continued personal service.

All diamonds purchased are accompanied with a detailed appraisal correlated to gemological laboratory standards.

Your diamond purchase comes with a Lifetime Trade-in Policy. This benefit means that 100% of you original purchase price may be applied towards the purchase of a new diamond of twice the value of the original purchase price.

Our trade-in policy will allow you the full purchase price of this Brown and Company Jewelers’ diamond, provided it is not damaged, on the purchase of another Brown and Company Jewelers diamond purchased for the equivalent of the above stated value or greater.

We further warrant and guarantee that we shall examine and clean your diamond every six (6) months for five (5) years from the date of this appraisal, free of charge. If your Brown and Company Jewelers diamond is lost while in its original mounting under normal wear and providing it is inspected once every six (6) months, the diamond will be replaced free of charge. The mounting must be returned along with validated appraisal.